About Jackie Freedman

Believe it or not, ever since I was a kid, I’ve wanted to work with organizations. I’ve always been a student of business and fascinated by what great leadership can achieve. I’ve learned from some of the best, and some of the worst, in a variety of positions from bartender and manufacturing technician to assistant director and national marketing manager.

My passion comes from having worked and interacted with people at all levels. I’ve seen firsthand how management’s attitudes and behaviors affect people’s performance and corporate results.

  • I’ve worked on the shop floor manufacturing gas turbine blades and seen how a lack of engagement costs a company in rework and reputation.
  • I’ve fielded hundreds of customer complaint calls and know how empathy and responsiveness affect customer loyalty and retention.
  • I’ve managed an exceptionally diverse workforce and seen how management’s treatment of employees is reflected in their treatment of clients.
  • I’ve lead product development efforts and know how customer input strengthens relationships and speeds up distribution efforts.
  • And I’ve coordinated the efforts of R&D, sales, manufacturing, customer service and marketing and seen how a lack of direction results in internal conflict and a “silo mentality”.

These experiences, and my 20-plus years in both service and manufacturing, have shaped my philosophy and my approach.

I received my Bachelor of Arts from Tufts University and my MBA from Rutgers Business School. My belief in continuous growth and development applies as much to me as to my clients. I enjoy challenges that stimulate my thinking and enable me to bring world-class ideas, tools and techniques to my clients. I have worked directly with Peter Hunter, creator of the Breaking the Mould process, and was among the first U.S. consultants certified to use this powerful process. I hold a variety of certifications and am a member of the Odyssey International Consulting Consortium as well as a variety of professional organizations.